This is a newly launched and excellent service design community-built library:
servicedesignbooks.org
Read more
Customers, visitors, audiences, participants are weary of a pitch. When does participation turn from a worthwhile exchange and start to feel more like a ploy? I recently felt that itchy sense of suspicion while eating breakfast and realised it’s an excellent lesson is how participation tips the balance more towards an effort to gather consumer data.
Read more
I’m off to Banff! I’ll be speaking and giving a workshop about some of our latest projects.
If you don’t yet have plans from the 16th – 20th August, how about a quick trip up to Canada for this year’s 2010 Banff Interactive Screen Conference – Beautiful Lives? It’s a chance to be around some great people who think about and practice in the area of new media. Read more
When we first started talking to other professionals about their experience with participatory practice, we asked a lot of exploratory questions and ended up getting a lot of advice. One piece of advice which has rung true again and again is that participation necessitates curation. That is – if you openly ask people to contribute or provide content, then you can expect people to do and contribute things their way, any way, and not necessarily the way you had hoped they would. Read more
